FAQ

Orders & shipping

How long does shipping take?

Shipping is free on every US order. Orders are processed within 1 to 2 business days and typically arrive within 6 to 15 business days. You receive a tracking link as soon as your order ships.

Can I track my order?

Yes. As soon as your order ships you receive an email with a tracking link. Tracking usually becomes active within 24 hours of shipment.

Can I change or cancel my order?

We process orders quickly, so contact us as soon as possible through the contact page. If your order has not shipped yet, we will do our best to change or cancel it.

Returns

What is your return policy?

You have 30 days from delivery to return any unused item in its original packaging for a full refund. Start a return by sending us a message through the contact page with your order number.

Sizing & fit

How do I choose the right size?

Hiking footwear should leave a thumb's width of space in front of your toes, with a snug heel that does not slip. If you plan to wear thicker hiking socks, consider going up half a size. Each product page includes a fit tip.

Can I wear hiking shoes for everyday walks?

Absolutely. Many of our customers wear their Hikedit footwear for daily walks, dog walking and travel. The grip and support that work on the trail work just as well on pavement and park paths.

Contact

How do I reach customer service?

Send us a message through the contact page and we will get back to you within 24 hours.